Customer Relationship
& Management
Our robust Customer Relationship Management System helps you collect and store accurate data, generate precise and useful reports anytime and also tracking customer interaction and behaviours. Our team is experienced to craft a specialised CRM model for your business model that will keep a close watch over the performance of each product and service offered by your organization.
Converting the above insights into business intelligence, your organization will gain a competitive advantage in the market. Our team of programmers, developers and analysts help you make the right decisions and guide you through the CRM process. They develop customised and flexible solutions using up-to-the-minute technologies and tools that will boost productivity of your sales and customer support teams significantly.
Our CRM development services are as follows:
End-to-end CRM application development
Open source CRM solution development
CRM application upgrade and maintenance
CRM solution customization
The ICI Advantage
- Efficient management of customer data, past purchase patterns and preferences
- Complete administrative control over the CRM process with system transparency
- Automated alerts, emails, and reminders so that no critical calls are missed or delayed
- Easy market trends analysis
- Flexibility and scalability to meet the growing needs of your organization
- CRM applications could be used from multiple locations
